Privacy Policy

PRIVACY POLICY

GoElectric UAE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains GoElectric UAE’s policies and procedures regarding the information we collect from or about our customers and their use of our products, services, and website.

GoElectric UAE aims to provide you with confidence and transparency in how we collect, use, store, share, and safeguard your information. This Privacy Policy also explains how you can contact us if you have any questions or concerns. By providing information to us or by using our website, products, or services, you agree to the terms of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

As you browse, we also collect information about:

  • The web pages or products you view

  • The websites or search terms that referred you to our site

  • How you interact with the website

This data is collectively referred to as “Device Information.”

TECHNOLOGIES USED TO COLLECT DEVICE INFORMATION

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that may include an anonymous unique identifier.

  • Log Files: Track site activity and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web Beacons, Tags & Pixels: Electronic files that monitor how users browse the website.

CONTACT / ORDER INFORMATION

When you make a purchase, attempt to make a purchase, or voluntarily submit your details through our website (such as via contact forms), we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details (including credit card information)

This is referred to as “Contact/Order Information.”

When we refer to Personal Information in this policy, we mean both Device Information and Contact/Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your Order Information to:

  • Process and fulfill your orders

  • Confirm payments and arrange shipping

  • Provide invoices and order confirmations

Additionally, we use this information to:

  • Communicate with you regarding orders, enquiries, or customer support

  • Screen for potential fraud or security risks

  • Provide promotional content or product updates in line with your preferences (you may opt out at any time via the unsubscribe link)

We use Device Information to:

  • Detect and prevent fraud or malicious activity

  • Improve and optimize our website

  • Analyze customer browsing behaviour

  • Measure the performance of our marketing and advertising campaigns

GoElectric UAE does not sell, rent, or trade your personal information to third parties.

YOUR RIGHTS

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal exceptions)

  • Request restriction of processing

  • Opt out of direct marketing communications

  • Lodge a complaint with the relevant data protection authority

Where technically feasible, we will provide your personal data in a portable format upon request.

You may also request additional details regarding:

  • The purpose of data processing

  • Categories of data collected

  • Recipients of your data

  • Data source

  • Retention periods

DATA SECURITY

While we take reasonable steps to protect your information, we cannot guarantee absolute security of data transmitted over the Internet or via email, as such transmission may be intercepted by third parties.

CONTACT US

To exercise your rights or if you have any questions regarding this Privacy Policy, please contact us via our website contact page.